Technical support options

Calling technical support

Technical support is available by phone from Monday through Friday, 9 A.M. to 4 P.M. E.S.T., at 517.622.1850. You can reach us by fax at 517.622.1761. You can also reach us via E-mail on the Internet at support@visualautomation.com.

We can help you more quickly if you are at your computer, Secure Desktop is running, your Secure Desktop documentation is close by, and you have the following information on hand:

Product serial number. To find the serial number, look at the setup disk.

Product version number. To find the version number, choose About from the system menu.

Computer make and model.

Microsoft Windows version number. To find this number, choose About Program Manager from the Help menu in Windows Program Manager.

DOS version number. To find this number, type ver at the DOS prompt.

Printer make and model number.

Other hardware you are using.

Exact wording and number of error message (if applicable).